GENERAL JOB DESCRIPTION 

Hampshire Power is an innovative and integrated energy solutions provider creating savings and income for commercial and industrial businesses. We simplify the energy landscape to one that respects our customers time and bottom line. 

The Technical Account Specialist works within a team to provide top-notch customer care and support, as well as implement all functions needed for the ongoing administration of the Energy Attributes department including Solar Renewable Energy Certificates (SRECs), Alternative Energy Certificates (AECs), and other Sustainability programs including the technical review and support necessary for our more advanced system installation and applications. This is a very data driven position with focus on processing data, as well as maintaining a growing database of customer profiles. This position reports to the Director of Operations. 

ESSENTIAL DUTIES 

  • Oversees quarterly and annual production and payment reporting to customers, in collaboration with the finance team, gathering data from multiple points to generate final customer reports that must be meticulous and error-free; 
  • Completes regulatory documentation for customers in Department of Energy Resources and MassCEC PTS applications with detail-oriented accuracy; 
  • Offers technical review of documentation for system installation to ensure they meet all current state policies and program requirements with detail-oriented accuracy; 
  • Support business development opportunities with an expanding network of C&I partners, HVAC installers, and Property Management companies to maximize financial incentives available through state energy attribute programs; 
  • Support ongoing relationships with 2,000+ customers, ensuring quality control and high satisfaction across our SREC and AEC aggregation programs, with thorough support for customers’ questions regarding quarterly energy production and payments; 
  • Supports a growing base of C&I customers with technical system review of the more advanced systems for a variety of services and products offered by HPC; 
  • Helps streamline documentation and reporting, including automation as appropriate. 

SUCCESSFUL CANDIDATE 

  • 4+ years of data driven operations and administrative experience; highly skilled in Microsoft Office, specifically Excel, and knowledge of online CRMs, and in the digital landscape 
  • Learns quickly and thinks critically to solve problems in a fast-paced environment while staying organized 
  • Excellent time-management skills and attention to detail to ensure accurate follow through on tasks and projects to meet deadlines 
  • Maintains harmonious working relationships with customers and staff 
  • Flexible and positive, takes initiative, and demonstrates good judgement, and follows through on tasks and projects to meet deadlines 
  • Knowledge of and interest in renewable energy technology 

COMPENSATION 

  • Salary commensurate with experience ($40-60,000) 
  • Remote friendly work environment 
  • Untracked and unlimited vacation 
  • Health and dental plans 
  • Matching 401(k) 
  • Paid parental leave 
  • Extensive product training and professional career development 
  • Education and tuition reimbursement programs available 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT 

Hampshire Power is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 

EEO is the Law. Applicants and employees are protected under Federal law from discrimination. 

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. 

TO APPLY 

Please submit a resume, cover letter and salary requirements to the Director of Operations, Marin Goldstein: marin@hampshirepower.com 

December 2021