Effective Date: May 2021
Categories of Information We Collect
Information You Provide to Us
Hampshire Power collects personal information from you that you provide to us. When, for example, you open an account with us, request our services, request information, communicate with customer service, send us an email, sign up for newsletters or our email list, participate in a questionnaire, you provide us with information that we collect. Such information may include your name, address, email address, phone number, username, date of birth, credit/debit card information, other financial information, Social Security number, utility account information (including a copy of your utility bill) or driver’s license number.
Other Information We Receive and Store
For example, as a result of your visiting the Site, we may receive and collect certain non-personal information from you, including but not limited to your browser type, operating system and platform, distinct identifier of any computer or device that is used to access the Site, software version, Internet Protocol (“IP”) address, geolocation, search engine used, and the domain name from which you accessed the Site. We may collect information such as the pages of the Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics and information regarding your use of the Site, and other websites that you may visit.
Information Sources Other than the Site. We may obtain information about you from sources other than the Site including, but not limited to, information from credit reporting agencies, utility companies, and other publicly available information and we may combine information that we receive from and about you.
Tracking Options andDisclosures
Service Providers. We may employ third-party companies and individuals to maintain our Site, to perform related services, and to assist us in analyzing how the Site is used. These third parties may have access to information that we receive from and about you in order to perform the tasks assigned to them on our behalf. Some of these service providers may use technology such as cookies, or other technologies to collect and manage information for us.
Use of Information We Collect
Hampshire Power may use the information we collect from and about you as follows:
- To allow you to register and create an account with us;
- To provide you with services;
- To communicate with you;
- To improve and enhance the Site and to personalize your use of the Site; To develop new products or services and to improve current products and services;
- To review the usage and operations of our Site;
- To provide you with customized content, targeted offers, and advertising on the Site, other websites, via email, or via direct mail;
- To contact you with information, newsletters and promotional materials from Hampshire Power or on behalf of our affiliates and partners who we think can offer services and products of interest to you;
- To allow to participate in surveys;
- To use your data in anonymous or aggregate form for analytical and demographic purposes;
- To address problems with or protect the Site or our business;
- To use and disclose your financial information to process payments and prevent fraud; and
- For any other purpose as disclosed to you at the time you provide your information.
Disclosure of Information We Collect
Hampshire Power may disclose the information we collect from and about you as follows:
Hampshire Power Affiliates. We may share your information with our affiliated companies which may not share the Hampshire Power name.
Service Providers. We may share your information with third party service providers that provide business, professional or technical support functions for us, help us operate our business and the Site, or administer activities on our behalf.
Other Third Parties. We may share your information with our select partners and other third parties that we believe may have offers of interest to you. Except as provided herein, individually identifying personal data provided through the Site will not be sold or otherwise disclosed to third parties not affiliated with Hampshire Power.
Sale or Transfer of Business or Assets. In the event that we, or any of our businesses, are sold or disposed of, whether by merger, sale of assets or otherwise, or in the event of insolvency, bankruptcy, or receivership, personal and other information of our customers and visitors to the Site may be one of the assets sold or merged in connection with the transaction or the due diligence related to a proposed transaction of this type.
With Your Permission. We may share your information as disclosed to you at the time of collection, or as you otherwise permit us. Hampshire Power may also share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.
California residents can request information about our disclosure of personal information to third parties or affiliated companies which do not share the Hampshire Power name for their direct marketing purposes. To make such a request, please contact us at info@HampshirePower.com. You must put the statement “California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Access to Your Information
You may access, update, and delete certain information by adjusting your profile and settings on the Site.
Important Disclosures, Practices and Contact Information
Public Forums. Any information you may disclose on our Site in blogs, on message boards, in chat rooms, or on other public areas on the Site or other third-party sites or apps that may be linked, becomes public information. Please exercise caution when disclosing personal information in these public areas.
Children’s Privacy. Protecting children’s privacy is important to Hampshire Power. The Site is intended for general adult audiences and are not directed or intended for, and we do not knowingly collect any personal information from, individuals under 18 years of age. If we learn that a child under the age of eighteen has provided personally identifiable information to the Site, we will use reasonable efforts to remove such information from our files.
Data Security. We have taken certain physical, electronic, procedural, and technical steps to prevent the unauthorized release of or access to data. While we take efforts to protect your data, we cannot guarantee our security measures. Hampshire Power is not responsible for the security of information transmitted via the Internet.