Effective Date: May 2021

This Privacy Policy describes the types of information Hampshire Power Corporation and its affiliates (“Hampshire Power”, “we”, “our” or “us”) collects from and about you when you visit our websites (collectively, the “Site”). This Privacy Policy also explains how Hampshire Power may use and disclose such information, as well as your ability to control certain uses of it.

By using the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Site.

Categories of Information We Collect

 Information You Provide to Us

Hampshire Power collects personal information from you that you provide to us. When, for example, you open an account with us, request our services, request information, communicate with customer service, send us an email, sign up for newsletters or our email list, participate in a questionnaire, you provide us with information that we collect. Such information may include your name, address, email address, phone number, username, date of birth, credit/debit card information, other financial information, Social Security number, utility account information (including a copy of your utility bill) or driver’s license number.

 Other Information We Receive and Store

We also receive information from you as a result of your visiting our site. We may use cookies or other technologies to collect certain information about you and your interactions with emails or other electronic communications from us, including advertisements, and to allow Hampshire Power to keep track of analytics and statistical information that allows Hampshire Power to improve the Site and provide you with content and advertising on our Site and other websites.

For example, as a result of your visiting the Site, we may receive and collect certain non-personal information from you, including but not limited to your browser type, operating system and platform, distinct identifier of any computer or device that is used to access the Site, software version, Internet Protocol (“IP”) address, geolocation, search engine used, and the domain name from which you accessed the Site. We may collect information such as the pages of the Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics and information regarding your use of the Site, and other websites that you may visit.

Information Sources Other than the Site. We may obtain information about you from sources other than the Site including, but not limited to, information from credit reporting agencies, utility companies, and other publicly available information and we may combine information that we receive from and about you.

Tracking Options andDisclosures

Cookies. The Site uses cookies to collect information and so that we can improve our Site. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Site.

Service Providers. We may employ third-party companies and individuals to maintain our Site, to perform related services, and to assist us in analyzing how the Site is used. These third parties may have access to information that we receive from and about you in order to perform the tasks assigned to them on our behalf. Some of these service providers may use technology such as cookies, or other technologies to collect and manage information for us.

Third Party Analytics and Tracking Technologies. We may use third parties’ web analytics tools to better understand who is using the Site, how people are using the Site, how to improve the effectiveness of the Site and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These tools may use technology such as cookies, web beacons, log files, HTML5, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the Site with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.

Use of Information We Collect

Hampshire Power may use the information we collect from and about you as follows:

  • To allow you to register and create an account with us;
  • To provide you with services;
  • To communicate with you;
  • To improve and enhance the Site and to personalize your use of the Site; To develop new products or services and to improve current products and services;
  • To review the usage and operations of our Site;
  • To provide you with customized content, targeted offers, and advertising on the Site, other websites, via email, or via direct mail;
  • To contact you with information, newsletters and promotional materials from Hampshire Power or on behalf of our affiliates and partners who we think can offer services and products of interest to you;
  • To allow to participate in surveys;
  • To use your data in anonymous or aggregate form for analytical and demographic purposes;
  • To address problems with or protect the Site or our business;
  • To use and disclose your financial information to process payments and prevent fraud; and
  • For any other purpose as disclosed to you at the time you provide your information.


Disclosure of Information We Collect

Hampshire Power may disclose the information we collect from and about you as follows:

Hampshire Power Affiliates. We may share your information with our affiliated companies which may not share the Hampshire Power name.


Service Providers. We may share your information with third party service providers that provide business, professional or technical support functions for us, help us operate our business and the Site, or administer activities on our behalf.


Other Third Parties. We may share your information with our select partners and other third parties that we believe may have offers of interest to you. Except as provided herein, individually identifying personal data provided through the Site will not be sold or otherwise disclosed to third parties not affiliated with Hampshire Power.


Legal Matters & Safety. We may share your information to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may also share your information, as necessary, if we believe that there has been a violation of our Terms of Use, of our rights, or of the rights of any third party.


Sale or Transfer of Business or Assets. In the event that we, or any of our businesses, are sold or disposed of, whether by merger, sale of assets or otherwise, or in the event of insolvency, bankruptcy, or receivership, personal and other information of our customers and visitors to the Site may be one of the assets sold or merged in connection with the transaction or the due diligence related to a proposed transaction of this type.


With Your Permission. We may share your information as disclosed to you at the time of collection, or as you otherwise permit us. Hampshire Power may also share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.

California Residents

California residents can request information about our disclosure of personal information to third parties or affiliated companies which do not share the Hampshire Power name for their direct marketing purposes. To make such a request, please contact us at info@HampshirePower.com. You must put the statement “California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Access to Your Information

You may access, update, and delete certain information by adjusting your profile and settings on the Site.

Important Disclosures, Practices and Contact Information

Links to Other Websites and Applications. Our Site may contain links to other websites or applications. If you click on a third-party link, you will be directed to that site or application. Note that these external sites are not operated by us. Therefore, we strongly advise that you review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Public Forums. Any information you may disclose on our Site in blogs, on message boards, in chat rooms, or on other public areas on the Site or other third-party sites or apps that may be linked, becomes public information. Please exercise caution when disclosing personal information in these public areas.


Children’s Privacy. Protecting children’s privacy is important to Hampshire Power. The Site is intended for general adult audiences and are not directed or intended for, and we do not knowingly collect any personal information from, individuals under 18 years of age. If we learn that a child under the age of eighteen has provided personally identifiable information to the Site, we will use reasonable efforts to remove such information from our files.


Data Security. We have taken certain physical, electronic, procedural, and technical steps to prevent the unauthorized release of or access to data. While we take efforts to protect your data, we cannot guarantee our security measures. Hampshire Power is not responsible for the security of information transmitted via the Internet.


Changes to the Privacy Policy. We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Site. These changes are effective immediately, after they are posted on the Site. Your continued use of the Site following the posting of changes to this Privacy Policy constitutes your acceptance of any changes.


Questions / Contact Us. If you have any questions about this Privacy Policy or the practices described herein, you may contact us at info@HampshirePower.com.